Booked By Friday Terms of Service

Effective Date: May 23, 2025

These Terms of Service ("Terms") govern your access to and use of the Booked By Friday ("BBF," "we," "us," or "our") website, services, and related features (collectively, the "Services"). By accessing or using our Services, you agree to comply with these Terms and represent that you have the authority to bind yourself or your entity to these Terms.

1. Eligibility

You represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.

2. Services Provided

BBF provides lead generation services tailored to accounting and bookkeeping professionals. Our Services include, but are not limited to:

  • Lead delivery and management

  • Tailored client matching

  • Marketing communications regarding BBF services and third-party offers

Lead Types: Unless explicitly stated otherwise in writing, BBF does not guarantee exclusivity of leads.

  • Exclusive Leads: Provided to one subscriber only.

  • Shared Leads: May be provided to up to three subscribers.

  • Bulk or Aged Leads: Sold without exclusivity limitations.

Lead type details will be disclosed at the time of purchase.

No Performance Guarantees: BBF does not guarantee that any lead will result in a closed sale, conversion, or business relationship.

3. Account Security

You must provide accurate and complete information when creating an account and maintain the confidentiality of your login credentials. You are solely responsible for all activity under your account. You agree to immediately notify us of any unauthorized use or security breach.

4. User Responsibilities

You agree to:

  • Comply with All Applicable Laws: Including, but not limited to, the Telephone Consumer Protection Act ("TCPA"), the CAN-SPAM Act, and any applicable privacy/data protection laws.

  • Use Leads Ethically: This includes obtaining necessary consents prior to contacting leads via phone, text, email, or other channels.

  • No Unauthorized Redistribution: You may not share, resell, or redistribute leads to any third party without BBF’s written authorization.

  • No Misuse: You may not use the Services in a manner that is unlawful, abusive, harassing, or that damages BBF’s reputation.

Violation of these responsibilities may result in immediate termination of your account, forfeiture of any unused leads or subscription period, and legal action.

5. Subscription, Fees, and Payments

  • Prepayment Required: All Services must be paid in advance using a valid payment method.

  • Auto-Renewal: Subscriptions automatically renew unless canceled prior to the renewal date.

  • Pricing Changes: BBF may modify pricing with advance notice via email or platform alerts.

Non-Refundable Payments & Disputes

All payments made to BBF are final and non-refundable. This includes fees for subscriptions, lead purchases, or unused portions of a subscription period. No credits, refunds, or pro-rated amounts will be issued for:

  • Dissatisfaction with lead quality,

  • Partial subscription usage, or

  • Failure to convert leads.

Chargebacks Prohibited: By using our Services, you agree not to initiate chargebacks for any validly delivered leads or subscriptions. Any attempted chargeback will be treated as a breach of these Terms, and BBF reserves the right to:

  • Immediately suspend or terminate your account,

  • Assess a $250 administrative chargeback fee,

  • Pursue collection of the disputed amount plus attorney’s fees, interest, and collection costs.
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For more information please see our refund addendum

Refund Addendum

Notwithstanding the non-refundable payment policy described above, Booked By Friday ("BBF") may, at its sole discretion, issue a one-time refund of up to one (1) month of service in special circumstances.

Refunds under this addendum are:

• evaluated case by case,
• issued only once per customer or business entity, and
• granted solely at BBF’s discretion after a review of the account, outreach activity, and lead usage.

Examples of circumstances that may be considered include:

• documented platform errors that prevented delivery of purchased leads,
• verified systemic delivery failures attributable to BBF,
• or other rare situations where BBF determines a refund is warranted.

The following do not qualify for refunds under this addendum:

• dissatisfaction with lead responsiveness,
• lack of conversions,
• partial usage of a subscription period,
• delays or failures in client outreach,
• or issues arising from user-side technical or operational problems.

All approved refunds will be issued only to the original payment method used at the time of purchase.
BBF reserves the right to deny any refund request that does not meet the criteria outlined above.

To request consideration under this addendum, customers may contact:
[email protected]

6. Data Usage and Resale

By submitting your information to BBF, you acknowledge and consent that BBF may:

  • Collect, store, and use your data for marketing, lead generation, and resale to third-party businesses;

  • Retain your data as necessary to fulfill these purposes or as required by law;

  • Share your data with affiliates and third parties for legitimate business purposes (in compliance with applicable data privacy laws);

  • Process opt-out and deletion requests by emailing [email protected] with a verifiable request.

7. Termination

BBF may suspend or terminate your account, without prior notice, for:

  • Violation of these Terms,

  • Misuse or unauthorized resale of leads, or

  • Non-compliance with legal or ethical obligations.

Termination does not relieve you of any outstanding payment obligations.

8. Intellectual Property

All content, trademarks, logos, proprietary methodologies, and materials provided by BBF remain our exclusive property. You are granted a limited, non-transferable license to use such materials solely for your internal business purposes.

9. Confidentiality

All leads, client data, and proprietary information provided by BBF are considered confidential. You agree not to disclose or misuse this information outside your authorized personnel or for unauthorized purposes.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available." BBF disclaims all warranties, whether express or implied, including lead accuracy, quality, or conversion potential.

11. Limitation of Liability

To the fullest extent permitted by law, BBF and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data. Our total liability is strictly limited to the amount you have paid BBF in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless BBF, its affiliates, employees, officers, and agents from any claims, liabilities, damages, costs, or expenses (including reasonable attorney fees) arising from:

  • Your use of our Services,

  • Your breach of these Terms, or

  • Your violation of applicable laws (including TCPA and CAN-SPAM).

13. Changes to Terms

We may modify these Terms at any time. Significant changes will be communicated via email or platform notifications at least 30 days in advance. Continued use of the Services after such changes constitutes your acceptance.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in California.

15. Contact Us

For questions about these Terms, contact:
Email: [email protected]